Privacy Policy and Terms and conditions

1. Introduction

Welcome to Obscurity, a brand owned and operated by Flaming Metal Fish Ltd, a New Zealand–registered company. By accessing this website or purchasing products from us, you agree to the Terms & Conditions and Privacy Policy outlined on this page.

This combined legal page explains:

  • Your rights and responsibilities when using our website
  • How we handle your personal information
  • How orders, payments, shipping, and returns work
  • Your rights under New Zealand law

 

2. Terms & Conditions

2.1 Products & Descriptions

We aim to provide accurate product descriptions, images, and specifications. Minor variations in colour, finish, or materials may occur due to manufacturing processes or screen differences.

2.2 Pricing & Payment

  • All prices are in NZD and include GST unless stated otherwise.

  • Payment is processed securely through our checkout system.

  • Prices may change at any time.

2.3 Shipping & Delivery

  • Orders are processed within the timeframes stated on each product page.

  • Delivery times vary depending on courier delays and regional location.

  • Once an order is shipped, responsibility transfers to the courier.

2.4 Returns & Refunds

Under the Consumer Guarantees Act 1993, you are entitled to a repair, replacement, or refund for faulty goods. We do not offer refunds for:

  • Change of mind

  • Incorrect purchase

  • Damage caused by misuse

If you believe your item is faulty, contact us within 7 days of receiving it.

2.5 Custom Orders

Custom or personalised items cannot be returned unless faulty. By approving a custom design, you accept responsibility for spelling, colours, and layout.

2.6 Accounts & Security

If you create an account, you are responsible for maintaining the confidentiality of your login details. We may suspend or terminate accounts that violate these terms.

2.7 Intellectual Property

All branding, product designs, images, and content on this site are owned by Flaming Metal Fish Ltd. You may not copy, reproduce, or distribute any content without permission.

2.8 Limitation of Liability

To the maximum extent permitted by NZ law, we are not liable for:

  • Loss of data

  • Loss of profits

  • Indirect or consequential damages

Our total liability is limited to the amount paid for the product.

2.9 Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of the site indicates acceptance of the updated terms.

3. Privacy Policy

3.1 Who We Are

Website: https://obscurity.nz Operated by: Flaming Metal Fish Ltd We comply with the New Zealand Privacy Act 2020.

4. Information We Collect

4.1 Information You Provide

We may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • Account information

  • Messages sent through contact forms

  • Comments left on the site

4.2 Comments

When visitors leave comments, we collect the data shown in the comments form, plus the visitor’s IP address and browser user agent string to help with spam detection.

An anonymised hash of your email may be sent to the Gravatar service. Their privacy policy: https://automattic.com/privacy/

4.3 Media Uploads

Avoid uploading images with embedded location data (EXIF GPS). Visitors may extract this information.

4.4 Cookies

We use cookies to:

  • Enable cart and checkout functionality

  • Remember login preferences

  • Improve site performance

  • Support comment convenience

Examples:

  • Comment cookies: 1 year

  • Login cookies: 2 days (or 2 weeks with “Remember Me”)

  • Screen options cookies: 1 year

  • Editor cookies: 1 day

4.5 Embedded Content

Embedded content (videos, images, articles) behaves as if you visited the other website directly. Those sites may collect data, use cookies, or track your interaction.

4.6 Analytics & Tracking

We may use analytics tools to understand site performance and visitor behaviour.

5. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Communicate order updates

  • Provide customer support

  • Manage your account

  • Improve our website and services

  • Detect and prevent fraud

  • Comply with legal obligations

We do not store full credit card numbers.

6. Who We Share Your Data With

We only share your information with trusted third parties necessary to operate our business, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and courier services

  • Website hosting and analytics providers

  • Spam detection services

We never sell your personal information.

7. Data Retention

  • Comments: retained indefinitely

  • User accounts: retained as long as the account exists

  • Order information: retained for tax and legal requirements

  • Contact form submissions: retained as needed for customer service

8. Your Rights Under NZ Law

You may request:

  • A copy of the personal information we hold about you

  • Corrections to inaccurate information

  • Deletion of your personal data (unless legally required to retain it)

Contact us at info@obscurity.nz to make a request.

9. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Order and account data may be processed by secure third‑party providers located in New Zealand or overseas.

10. Data Security

We take reasonable steps to protect your information from loss, unauthorised access, or misuse.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

12. Contact Us

For privacy or legal questions, contact: info@obscurity.nz