1. INTRODUCTION

Welcome to Obscurity, a brand owned and operated by Flaming Metal Fish Ltd. A New Zealand registered company. By accessing this website or purchasing products from us, you agree to the Terms & Conditions and Privacy Policy outlined on this page.

This document explains:

• Your rights and responsibilities when using our website
• How we handle your personal information
• How orders, payments, shipping, and returns work
• Your rights under New Zealand law

2. TERMS & CONDITIONS

2.1 PRODUCTS & DESCRIPTIONS

We aim to provide accurate product descriptions, images, and specifications. Minor variations in colour, finish, or materials may occur due to manufacturing processes or screen differences.

2.2 PRICING & PAYMENT

• All prices are in NZD and include GST unless stated otherwise.
• Payment is processed securely through our checkout system.
• Prices may change at any time.

2.3 SHIPPING & DELIVERY

• Orders are processed within the timeframes stated on each product page.
• Delivery times vary depending on courier delays and regional location.
• Once an order is shipped, responsibility for transit delays transfers to the courier.

2.4 RETURNS & REFUNDS

Under the Consumer Guarantees Act 1993, you are entitled to a repair, replacement, or refund for faulty goods. We do not offer refunds for:

• Change of mind
• Incorrect purchase
• Damage caused by misuse

If you believe your product is faulty, please contact us within 7 days of receiving it.

2.5 CUSTOM ORDERS

Custom or personalised items are not eligible for return after being approved for production. You are responsible for providing correct specifications, colours, and layout.

2.6 ACCOUNTS & SECURITY

If you create an account, you are responsible for maintaining the confidentiality of your login details. We may suspend or terminate accounts that breach these terms.

2.7 INTELLECTUAL PROPERTY

All branding, product designs, images, and content on this site are owned by Flaming Metal Fish Ltd. You may not copy, reproduce, or distribute our content without permission.

2.8 LIMITATION OF LIABILITY

To the maximum extent permitted by NZ law, we are not liable for:

• Loss of data
• Loss of profits
• Indirect or consequential damages

Our total liability is limited to the amount paid for the product.

2.9 CHANGES TO THESE TERMS

We may update these Terms & Conditions at any time. Continued use of the site indicates acceptance of the updated terms.

3. PRIVACY POLICY

3.1 WHO WE ARE

Website: https://obscurity.nz

Operated by Flaming Metal Fish Ltd. We comply with the New Zealand Privacy Act 2020.

4. INFORMATION WE COLLECT

4.1 INFORMATION YOU PROVIDE

We may collect:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Account information
• Information sent through contact forms
• Comments left on the site

4.2 COMMENTS

When visitors leave comments on the site, we collect the information shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymised string created from your email address may be provided to the Gravatar service. The Gravatar service privacy policy is available at https://automattic.com/privacy/.

4.3 MEDIA UPLOADS

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website may be able to download and extract location data from images on the website.

4.4 COOKIES

We use cookies to improve your experience and provide essential website functionality.

Cookies may be used for:

• Login
• Remembering login information
• Registration
• Shopping cart functionality

Comment cookies are retained for 1 year.

Login cookies are retained for 2 days.

Screen options cookies are retained for 1 year.

Other cookies may be retained for 1 day.

4.5 EMBEDDED CONTENT

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

4.6 ANALYTICS & TRACKING

We use analytics tools to understand website performance and visitor behaviour. This helps us improve our website, products, and services.

5. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfil orders
• Communicate order updates
• Provide customer support
• Manage your account
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations

We do not sell your personal data.

6. WHO WE SHARE YOUR DATA WITH

We may share your information with trusted third parties where necessary to operate our business, including:

• Payment processors (e.g. Stripe, PayPal)
• Shipping and courier services
• Website hosting and analytics providers
• Spam detection services

We do not sell your personal information.

7. DATA RETENTION

We retain personal information only for as long as necessary for the purposes described in this policy and to meet our legal obligations.

• Comments — retained indefinitely
• User accounts — retained as long as the account exists
• Order information — retained to meet legal requirements
• Contact form submissions — retained as needed to provide customer service

8. YOUR RIGHTS UNDER NZ LAW

Under the New Zealand Privacy Act 2020, you may request:

• A copy of the personal information we hold about you
• Correction of inaccurate information
• Deletion of personal data, unless we are legally required to retain it

For privacy-related requests, please contact:

info@obscurity.nz

9. WHERE YOUR DATA IS SENT

Visitor comments may be checked through an automated spam detection service.

Order and account information may be processed by third-party providers located in New Zealand or overseas.

10. DATA SECURITY

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. CONTACT US

For privacy or legal questions, please contact us at:

info@obscurity.nz