Help & Info

Your guide to shipping, returns, product care, and support.

Shipping & Delivery

Returns & Warranty

FAQ

Shipping & Delivery

New Zealand Shipping
Standard: 2–5 business days
Rural: +1–2 days

Returns & Warranty

30‑Day Returns
If your item arrives damaged or defective, we’ll replace or refund it.
12‑Month Warranty
All Obscurity products are covered by a workmanship warranty provided by Flaming Metal Fish Ltd
Request a Return
Include your order number and photos if applicable.

Product Care

MDF (Medium Density Fibreboard) Care

Obscurity products made from MDF are durable and designed for long‑term use, but they do benefit from a little care:

General Care

Keep MDF dry — moisture can cause swelling or warping

Wipe with a dry or slightly damp cloth only

Avoid harsh cleaners, solvents, or alcohol‑based products

Store flat or upright to prevent bending over time

Painting & Customising You’re welcome to paint, stain, or seal your MDF pieces. For best results:

Lightly sand edges before painting

Use acrylic paints or water‑based primers

Seal with a clear matte spray if you want extra protection

Avoid oil‑based paints unless fully sealed first

What to Avoid

Water exposure — MDF absorbs moisture quickly

Heavy impacts — corners can dent if dropped

Direct sunlight for long periods — can cause fading or slight bowing

Raw edges left unsealed if painting (they drink paint fast)

Long‑Term Storage

Keep in a dry, cool environment

Avoid storing in damp garages or sheds

FAQ

Where are Obscurity products made

Designed and produced by Flaming Metal Fish Ltd in Lower Hutt, NZ.

Do you take custom orders

Sometimes, timeframes depend on workload. Email us with your idea.

Can I track my order

Yes. Tracking is emailed automatically once your order ships.

Do you sell wholesale

Not currently, but we’re open to discussions.

Obscurity is a brand and trading name of Flaming Metal Fish Ltd.